Terms of service

01

Who provides the service

Store Steward is a trading name used by Bruno Ponce de Leão, established in Portugal.

Email: hello@storesteward.com. These details identify the service provider; project communication normally takes place by email or through the platform agreed for the project.

02

Services and availability

Store Steward considers digital tasks involving websites and online stores, documents and data, content and visuals, and other work that can be clearly scoped and delivered. A description on this website is an invitation to enquire, not a promise that every task will be accepted.

We may work with businesses or individuals where we can lawfully provide the service and accept payment. We confirm the language of the work, the required skills and the available time before accepting a project. We may decline a request that is outside our capabilities, unlawful, unsafe or unsuitable for remote delivery.

These Terms are written in English. If you need to agree the project in another language, tell us before accepting the quote. Mandatory rights that apply to you remain in force regardless of these Terms.

03

How a project is agreed

Before work begins, we set out in writing:

• the task, deliverables and what is outside the scope;
• the price, currency, tax treatment and payment schedule;
• the expected delivery date or timetable;
• the information, files, access and approvals we need from you;
• any project-specific review, revision, licence or support terms.

If a request needs a paid discovery or review before the full work can be priced, we explain that step and its price separately. An enquiry alone does not authorize paid work.

The agreement begins when both parties accept the written scope and any required initial payment has been confirmed. The accepted scope, these Terms and any applicable service-specific conditions form the agreement. A specific written scope takes priority over a general term here, except where the law does not allow a change.

If work is arranged through a freelance marketplace, its mandatory platform rules govern the platform's payments and dispute process. The accepted project brief and these Terms govern the work to the extent they are compatible with those rules.

04

Website and store enquiries

The services section describes types of website and online store work we can consider. The website does not offer a fixed-price checkout or authorize work through a form. Each request receives a written scope, price and deadline for approval before any paid work begins.

The sample reports in the examples section use a controlled Shopify test store. They demonstrate a possible format, not a promise that every project will have the same scope or number of findings.

05

Work and deadlines

We start after the agreement is in place and the information, access, approvals and initial payment specified in the scope are available. We use reasonable skill and care and check the work against the agreed deliverable before sending it.

Tell us about a hard deadline when you enquire. A deadline becomes a commitment only when it appears in the accepted scope. If your information, access or feedback is late, we explain the effect on the timetable and agree a revised date where needed.

We deliver through the channel agreed for the project, such as email or a freelance platform. We do not publish changes to your live website or accounts without your express written approval of the final version and publication step.

06

Your part in the project

You provide accurate instructions and materials, identify any legal or brand requirements, and confirm that you have the right to let us use the files, content and accounts supplied for the project. You review requests for access and give feedback or approvals in a reasonable time.

Please do not send passwords, authentication codes or shared accounts in an initial enquiry. Where access is needed, we agree a suitable method with limited permissions. For work that changes a live system, we agree the relevant backup, test and approval steps before making changes.

You remain responsible for your own business decisions and for maintaining licences, subscriptions and backups outside the work expressly accepted by Store Steward. If you change the relevant material or system during the project, tell us so we can assess any effect on the agreed work.

07

Changes to the scope

If a new requirement or unexpected condition materially changes the work, we explain the effect on the deliverable, price or deadline before doing additional work. You may accept or decline a revised scope. We do not charge for unapproved additions.

Work already completed under the original agreement may still be delivered and charged as agreed where it remains useful. A separate task is quoted separately.

08

Delivery and corrections

When you receive the deliverable, you can point out any part that does not match the accepted scope. We review the issue and correct our work within that scope without an additional fee, within a reasonable time. A new preference, extra revision or added requirement is priced separately unless the scope includes it.

Silence does not count as approval to publish a live change. Any project-specific review period will be stated in the written scope and does not limit rights that cannot legally be excluded.

Where the law gives a consumer rights for a non-conforming digital content or service, those rights apply in addition to this correction process.

09

Prices and payment

The accepted scope states the price and currency. A task may have a fixed price or another agreed pricing method; we do not assume that all work has the same price or currency. Taxes or charges that we are legally required to collect are disclosed before you accept the quote or pay.

The scope states whether payment is due in advance, in stages or after delivery. We do not begin work requiring an advance payment until that payment is confirmed. If a third-party payment provider or freelance platform is used, its checkout shows the payment method and any conversion it applies. Your bank or provider may charge its own conversion or transfer fee.

Store Steward does not create a subscription or recurring charge unless a separate written agreement expressly provides for one. You receive an invoice or receipt as required by applicable law.

10

Cancellation and refunds

Tell us in writing if you want to cancel. Before work starts, we return any advance payment, less only third-party costs you expressly approved in advance and that cannot be recovered, where the law permits this deduction.

After work starts, we explain what has been completed and any approved non-recoverable costs. For a business client, we may charge the reasonable value of work completed under the agreed scope and refund the unused balance. If Store Steward cannot complete a project for reasons within its control, we refund the part paid for work that was not completed, unless you agree to another solution.

These rules do not reduce a consumer's statutory withdrawal, conformity or refund rights. The next section explains withdrawal for applicable distance contracts.

11

Consumer withdrawal rights

If you are a consumer and the applicable law gives you a right to withdraw from a distance service contract, you normally have 14 days from the day the contract is concluded to withdraw without giving a reason. Tell us by a clear statement sent to hello@storesteward.com. You may use this wording: “I withdraw from the contract for [service], agreed on [date]. My name is [name].”

If you expressly ask us to begin a service during the withdrawal period and then withdraw, the law may require you to pay a proportionate amount for the work supplied up to that point. The right may be lost after a service is fully performed only when the legal conditions, including the required express request and acknowledgement, have been met. Different rules may apply to digital content supplied without a physical medium.

Where a refund is due after a valid withdrawal, we make it within the period required by applicable law, normally 14 days after receiving your notice, using the original payment method unless you agree otherwise.

You may use the following model form, but it is not compulsory. Send it by email to hello@storesteward.com or by post to the business address above.

Before a consumer accepts a particular project, we provide any additional information and confirmation required by the law applicable to that contract. We do not treat a general acceptance of these Terms as a request to start work early or as a waiver of withdrawal rights.

12

Materials and deliverables

You keep the rights to materials you provide. You authorize us to use them only as needed to assess and complete the agreed work.

After full payment, you may use, publish, adapt and retain the final deliverable for the purpose agreed in the scope. Unless the scope states a transfer of rights, this is a perpetual, worldwide, non-exclusive licence to the rights Store Steward owns in that final deliverable. A request for exclusive ownership or another specific licence should be included in the written scope before work begins.

Store Steward keeps its pre-existing tools, templates, methods, know-how and reusable components. If one is included in your deliverable, you may use it as part of that deliverable. Fonts, images, software, datasets and other third-party materials remain subject to their own licences; we identify material restrictions relevant to the agreed use.

Drafts and unused concepts are not included unless the scope says otherwise. We do not publish or use your identifiable finished work as a public example without written permission.

13

Third-party tools and AI

Some work depends on services run by other providers, such as a website platform, document editor, cloud storage, payment provider or freelance marketplace. Their own terms and availability may affect what can be delivered. We explain a material dependency before you approve the scope.

We may use software tools to help produce or check a deliverable, while remaining responsible for reviewing the work we send you. Before submitting your confidential content or personal data to an AI tool, we identify the tool and agree that use and its safeguards with you. A project that requires processing personal data on your behalf may also need a separate data processing agreement.

We do not promise that a third-party platform will remain available, that an AI-generated element is exclusive, or that a third party will accept a recommendation, unless a specific commitment is written in the scope.

14

Confidentiality and privacy

We keep non-public project information confidential and use it for the agreed work. We may share it with an approved collaborator or necessary provider under appropriate safeguards, or when law requires disclosure.

We do not publish client names, files, screenshots, testimonials or results without express written permission. Our Privacy Policy explains how personal data is handled.

15

Results and service limits

We aim to deliver the agreed work with reasonable skill and care. A project does not guarantee sales, search ranking, traffic, a performance score, a business decision or acceptance by another platform unless a measurable result is expressly included in the accepted scope.

Editing, research or technical work is not legal, accounting, medical or other regulated professional advice unless we expressly agree and are qualified to provide that service. A translation or edit is not certified unless the scope says so.

16

Responsibility

Each party is responsible for direct loss caused by its breach of the agreement, subject to applicable law. Store Steward is not responsible for loss caused independently by inaccurate instructions, changes made by the client or another provider, or a third-party outage beyond its control.

For business clients, to the extent permitted by law, Store Steward is not liable for indirect loss or lost profit, and its total liability for direct loss arising from one project is limited to the amount paid for that project. These limits do not apply to fraud, intentional misconduct, gross negligence or any responsibility that the law does not allow us to exclude or limit.

Nothing in these Terms limits a consumer's mandatory rights or remedies.

17

Pausing or ending work

We may pause affected work if payment, information, access or approval is missing, or if continuing would create a serious legal, security or technical risk. We explain the reason and, where practical, give you a chance to resolve it.

If the project cannot continue, either party may end it in writing. We provide work completed to the extent safe and lawful and handle any payment or refund under the cancellation section and applicable law. We remove project access when it is no longer needed, subject to any agreed support period.

18

Events outside our control

Neither party is responsible for a delay caused by an event outside its reasonable control. The affected party informs the other as soon as practical, explains the expected effect and resumes its obligations when possible. If the interruption makes the project impracticable, we agree how to close it and refund paid work that was not completed.

19

Changes to these Terms

We may update these Terms for future projects. The version accepted with a particular project remains applicable to it. A later change does not alter an existing agreement unless both parties agree in writing or the law requires it.

20

Law and disputes

Portuguese law governs these Terms and projects agreed with Store Steward. This does not remove any mandatory consumer protection or jurisdiction rule that applies in your country.

Contact us first at hello@storesteward.com so we can try to resolve a concern in writing. If a dispute remains, the courts competent under applicable law may hear it. For Portuguese consumer disputes where it is competent, the Centro de Arbitragem de Conflitos de Consumo de Lisboa is a consumer dispute resolution body; the Direção-Geral do Consumidor lists other bodies.

21

Contact

Questions about these Terms or a project can be sent to hello@storesteward.com.