Terms of Service.

We fix things that are broken on Shopify Stores. The work is sold as separate fixes, each one with its own price and its own turnaround, listed on our fixes page. You buy the ones you want. There is no subscription and nothing renews on its own. The one piece that runs month to month is Monthly Monitoring, and it says so on its own page.

We do not issue documents that declare your Store conformant or accessible. Not an Accessibility Statement, not a Letter of Conformance, not a VPAT or an ACR. We describe what we found and what we changed, and we never give your Store a score or a pass mark. Full redesigns, theme migrations and brand-new functionality are separate projects, quoted before anything starts.

Every price is public before you buy. Fixes with a price of their own are bought outright. Fixes that grow with your catalogue cannot be priced until they are counted, so they are paid from Fix Credit: you put $295 on your Store, we count from your Store address, and the exact number comes off your balance. Nothing is taken from your balance without your agreement. What you do not spend stays on your Store with no expiry date, and it is spent at the prices on our fix list on the day you spend it. Fix Credit is not refundable in money; it is work we owe you. When the same defect repeats mechanically across your whole catalogue we quote the job instead of multiplying it per item, and the quote comes before any work starts and does not move afterwards.

The Store Check is $195, and that $195 lands on your Fix Credit balance the moment you pay it. There is no time limit on spending it. The report itself holds for thirty days, because the counts age as your Store changes; after that we count again before any work starts, at no charge.

Payments are one-off, in US dollars, through Stripe, and you get an invoice for every one. Refunds and credits have their own page, in plain English, and it is part of these terms. Read it at storesteward.com/refunds.

The turnaround shown beside each fix starts when your collaborator access reaches us, not when you pay. If the access does not arrive, we tell you once after seven days, and after thirty days what you paid becomes Fix Credit on your Store, with no expiry date, against any fix. If you ask for your money back before we have touched your Store, you get all of it.

Work happens through Shopify collaborator access, which you grant and can revoke at any time. Changes are made on a duplicate of your theme and published in a way that can be reversed; the live theme is never edited directly. Your Store, your code, your content: everything stays yours.

Keep the collaborator access working, answer questions when a fix needs clarifying, and tell us if something looks wrong after a change so it can be put right quickly.

We keep a before and after of what we fix, and we may show it without naming you, without your Store address, and without anything that identifies you. Naming your Store takes a written yes from you, asked for at delivery and never before.

Every change is made with care and tested before it goes live. Still, a Store depends on many moving parts that nobody fully controls, among them third-party apps, Shopify itself, and your theme’s history. If something we changed causes a problem, the first response is to fix it or roll it back at no cost. Beyond that, total liability under these terms is capped at the amount you paid for the fix concerned. We repair and improve your Store. We do not promise specific sales, traffic or search results.

If these terms change in any meaningful way, anyone with work in progress is told by email before the change applies. The terms that apply to your order are the ones published on the day you bought it.

These terms are governed by Portuguese law, and any dispute that cannot be settled between us goes to the Portuguese courts.