### Refunds
The short version
You get your money back until we touch your Store. After that you do not, because the work is done. Fix Credit is the one thing on this page that never comes back as money, and it is also the one thing with no expiry date.
Fix Credit
Fix Credit is the balance you put on your Store to pay for the fixes we have to count. It does not expire and it does not come back as money. It comes back as work, whenever you decide to spend it, at the prices on our fix list that day. We say this here, and again on the page where you buy it, rather than let you find it out later.
Fixes we apply to your Store
Touching starts when we duplicate your theme, or, on fixes that do not go through the theme, at the first change we make inside your admin. Until that moment you get everything back and we do not ask why. Requesting access, reading your Store and counting what it has is not touching.
Checks and reports
The Store Check, the screen reader recording and the Accessibility Audit never touch your Store. There the line is delivery: you get your money back until we send it. Once it is with you, you do not, because what you bought was the finding.
Monitoring
Cancel whenever you want. It runs to the end of the month you have already paid for, and a month that has started is not refunded.
Theme updates
That one is quoted. The quote says what comes back at each stage, and you see it before you pay.
If we cannot do the job
Your theme library is full and you would rather not delete one. The fault turns out to come from an app and not from your theme. The access we are given does not cover the fix. In all three you get everything back, even if we have already started. That is not a refund, it is us undoing a sale we should not have made.
If we counted too many
We count from your Store address, from the outside, and we can be wrong. If there are fewer than you paid for, the difference goes back the same day and you do not have to ask for it. If there are more, we do the number you paid for, we tell you the rest, and we never charge a cent more without you saying yes first.
If we break something
We fix it or we roll it back, at no cost and with no time limit. That is not a refund and it does not use one up.
If access never arrives
Your delivery time starts when access arrives, not when you pay. If it has not arrived after seven days we remind you once. After thirty days the money stays with your Store as Fix Credit, with no date on it, for this fix or any other one. Ask for it back before we have touched anything and you get all of it.
How the money comes back
Same card, through Stripe. It leaves our side the same day or the next one. How long your bank takes after that is up to your bank. On anything above $1,000 the card fee is not returned to us, so the refund comes back without it, and we tell you the exact figure before you pay.
Who this is for
Store Steward sells to businesses. This is how we work with the Stores we serve, and it is not a consumer contract.
Asking for one
One email to hello@storesteward.com. There is no form and you do not owe us a reason.